How can I file a legal complaint against freelancer.com that has taken my hard-earned money? It would be helpful if an attorney answered the question.

Updated on : January 17, 2022 by Sierra Lowery



How can I file a legal complaint against freelancer.com that has taken my hard-earned money? It would be helpful if an attorney answered the question.

Hiring Freelancers & Finding Freelance Jobs Online is a website where service providers / freelancers and clients meet, agree to provide a service for a mutually decided price within a deadline; once the project is complete, the customer pays the money (often only releases the milestone). For this service, freelancer.com charges a% commission or even different monthly fees for using its platform. It is one of the best and oldest platforms (in my personal opinion).

Before trying to get an answer on how to file a legal complaint against the company, the facts should be clear first. Please elaborate

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Hiring Freelancers & Finding Freelance Jobs Online is a website where service providers / freelancers and clients meet, agree to provide a service for a mutually decided price within a deadline; once the project is complete, the customer pays the money (often only releases the milestone). For this service, freelancer.com charges a% commission or even different monthly fees for using its platform. It is one of the best and oldest platforms (in my personal opinion).

Before trying to get an answer on how to file a legal complaint against the company, the facts should be clear first. Please explain how the company (freelancer.com) took your hard-earned money from you. Based on the factual inputs, answers can be given.

Any deduction or loss of your earnings on a freelance site would be subject to its terms and conditions. If you think they haven't substantiated your claim, you can always throw a flare. You can contact me with more details of the matter and I can find a solution.

You must file a police complaint or a complaint under Section 200 of the Cr PC with a magistrate seeking the investigation and recording of a case. In case of convincing evidence, the court or the police have the right to know of the crimes and to record a charge sheet. You can take refuge under the provisions of the Indian Criminal Coder Information Technology Act, depending on your complaints.

Long answer. I'm sure it will help you.

This is my first hand experience with Freelancer and I want to alert you all. You can end up frustrated and angry.

I had joined Freelancer a long time ago, but I didn't like the idea of ​​"bidding" and the Freelancer website in general. My preference was contest websites like 99designs, DesignCrowd, DesignContest, etc.

Recently, I started using Freelancer to earn more, but I had to create a new account. With only two submissions in two contests, I won one:

But, these are the problems I faced at the same time:

1. Plagiarism.
I found a contest with your winning entry.

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Long answer. I'm sure it will help you.

This is my first hand experience with Freelancer and I want to alert you all. You can end up frustrated and angry.

I had joined Freelancer a long time ago, but I didn't like the idea of ​​"bidding" and the Freelancer website in general. My preference was contest websites like 99designs, DesignCrowd, DesignContest, etc.

Recently, I started using Freelancer to earn more, but I had to create a new account. With only two submissions in two contests, I won one:

But, these are the problems I faced at the same time:

1. Plagiarism.
I found a contest whose winning entry was a cheeky copy of a Shutterstock graphic. Guess what, there are many such cases:

Link to original Shutterstock design: golden carnival mask

These three designs are the obvious stock vectors that were simply copied from the internet:

Check the title:

The second contest I entered had an entry that was copied from my own entry in the same contest. I was the first designer to upload a design. Once I commented on the plagiarized design, it was removed:

Unlike Freelancer, designers can't get away with plagiarism on other sites like 99designs and DesignCrowd. Only on Freelancer would you see plagiarized designs win.

2. Contest entries remain on display in many contests.

That "Sealed" stamp means that the contest entries will remain hidden. Very few Freelancer contests are sealed, allowing people to plagiarize.

It's possible that 'seal the contest' is a paid feature, where customers don't want to spend their money. It's depressing, if it's true.

3. Freelancer has enabled the "file upload" feature in private messaging.
This is even more serious. I have not seen any "file upload" feature in private messaging on any website except here.

I was forced to send the client a design via messages because the "Submit Entry" button was gone and the transfer process was blocked (discussed in the next point). Freelancer will not recognize any designs that you share via messages. I had a discussion on Freelancer's live chat because they didn't understand why I had to send the update in the post (because there was no other way to send the designs at the time).

Any client can trick you into sending them designs / updates via messages, which Freelancer will not recognize. Below is the same update that I sent to the customer in DM; he immediately used it on his official website:

4. The agreement must be signed before the transfer process begins.
This is very strange. The designer and the client must sign an agreement before starting to exchange files in the transfer process. The red arrow (down) shows the Transfer button and the orange arrow shows where the "Submit Entry" button exists, which is no longer there.

You will then see the loads listed. Unless both of you sign the agreement, the transfer process cannot be enabled. It means that if I have signed it and the client has not signed it, I will not be able to send any more designs / updates. This is how I was forced to send you a message with the design (with the "Send" button and the transfer process not available). This client took several days to sign.

This is what Freelancer helped me:

In a live chat I had, the representative told me the same thing: "Contest winners are encouraged to submit the result only through the transfer process." I told him the reason several times, but he didn't care.

I sent a message to the client asking him to sign the contract and not to use my designs before paying. He signed the agreement but responded after 3 days:

The customer did not guarantee payment ... it took many days to sign the agreement ... received an update via messages and used it before paying me ... it was taking too long to respond. Obviously, this created doubts.

I informed Freelancer support via email thread:

… As well as direct messaging from Twitter. I criticized them because they did not give me any support and their response was this:

... and check out this answer to my frustration:

"They clients are free to ask whatever they want, even if it seems silly."

"They could still complain that they can prevent you from using the money."

"We recommend that you do whatever it takes to make them happy"

I'm sure you get the idea: Freelancer only cares about customers. They said the same thing again.


Think several times before joining Freelancer.

Here are some tips for freelancing:

1. Use a contract on every project

If you're just starting to learn to freelance, let me help you avoid making one of the most common mistakes I see.

Use one contract for EVERY customer project.

But don't get bogged down in finding the perfect deal.

Starting with a template is fine, as long as you remember to keep making improvements along the way.

Too many freelancers get caught up in the details of contracts and ultimately it's a waste of time that should be spent making money.

All you need at the moment is a blanket agreement covering some

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Here are some tips for freelancing:

1. Use a contract on every project

If you're just starting to learn to freelance, let me help you avoid making one of the most common mistakes I see.

Use one contract for EVERY customer project.

But don't get bogged down in finding the perfect deal.

Starting with a template is fine, as long as you remember to keep making improvements along the way.

Too many freelancers get caught up in the details of contracts and ultimately it's a waste of time that should be spent making money.

All you need at the moment is a blanket agreement covering some basic but important terms that both you and the client need to agree on.

In its simplest form, the terms of your contract should cover:

• The work you produce is original and not plagiarized.

• Client proprietary information remains confidential.

• Your payment terms. (How much you will be paid and when during the process).

• That once the client accepts the finished work, they accept full responsibility for any additional processes in which the work is used (for example, printing, putting the logo into use, etc.)

• You and the client have the right to terminate the services and what that means for both of you.

Having some basic terms established for each project will help protect you, but more importantly, it will help inform the client of how you work.

I have prepared a general freelance contract for you to work. It is not intended to cover all types of situations, but it can help you get started.

See my freelance contract model »

Once you have your contract, your customer can physically print it, sign it, and return it or digitally sign it.

I am not a legal professional nor does the above example cover all situations.

If things are starting to take off and you are making big bucks from just one project:

Next, you may want to involve a legal professional in drawing up a specific contract for the job.

2. Always get a down payment

One of the biggest problems you hear about freelance work is that you don't get paid on time or that the client doesn't bother you.

Fortunately, I have never experienced this, but that is because I follow a simple process when starting a project.

To guarantee payment 100% of the time, you must request an initial payment.

For all projects I take on, I require 50% upfront before starting any official design work, and I make this clear to the client in our preliminary discussions and in my contracts.

If the customer has a problem with this, then that should raise a red flag.

There's a chance they've never hired freelance services before, but you should still raise your guard.

Explain that this arrangement is a protection for both parties and that the project cannot proceed without it.

If they refuse again:

Move on.

It's probably not someone I should be working with anyway.

Once I have received the signed contract and initial payment, I am ready to go to work.

Then before I turn over any viable files, I ask for the final 50% payment.

I do this so that the client does not take what I have created, cancel the project and run it.

Therefore, before you get paid in full, please do not submit any master files or designs in full resolution.

By putting these simple practices into your process, you can guarantee that you will never be scammed.

3. Don't be afraid to say "no"

Saying it's not difficult, especially if you're like me:

Generous and you want people to be happy working with you.

You don't want to disappoint anyone, so you offer to help in any way you can, without really considering the strenuous burden it will put on you.

No matter what you do, you will disappoint someone.

Whether it's the client because you can't get halfway through the project, your family because you work long hours, or yourself because you're overly stressed with the work you've chosen to do.

Therefore, you should feel comfortable turning down a job if it is ultimately not for you or your availability.

To help determine if you should take on a project, ask yourself these questions:

• Do I specialize in the work this client needs?

• Why am I taking on this project? Is it a commitment that I should make?

• Why am I adding that project to my plate?

The worst thing about assuming everything that comes your way is that your plate can end up full, but with all the wrong compromises.

You are stressed, anxious and the worst part:

Now you run out of space to take advantage of that golden opportunity.

You can't say yes to your ideal customer if you never say no to the wrong customers.

The next time you get a project, don't just answer yes:

Really consider the opportunity, ask yourself the questions above, and proceed with a conscious decision for your future and well-being.

4. Focus your autonomous business

If you've been following my writing for a while, you know that I share quite often on how to approach your freelance business and the importance of it.

I keep sharing this advice because I regularly get message after message from freelancers who seem to be stuck.

They can't find enough work and struggle to get their name out there.

By focusing on your brand identity and the type of projects you undertake, it will make everything much easier:

From marketing to charging higher fees to actual job delivery.

Choose one or two services to specialize and only accept jobs that fall into those categories. Then reject the rest.

Once you've decided on the services you specialize in now, be sure to translate that into your personal brand.

Reframe everything on your website for those keywords and phrases, show only that type of work in your freelance portfolio, and start producing content around those services to demonstrate your expertise.

This is all a by-product of marketing, which in turn will drive traffic and new freelance projects in its own way.

5. Show the work you want to do

This advice goes hand in hand with the previous advice to focus your autonomous business, but I think it is a topic worth delving into.

Many freelancers make the mistake of filling their portfolio with work just to show they have some kind of design skill.

But most of the time, work just pops up all over the place, and it will only do your portfolio a disservice.

There is a difference between a standalone business portfolio and a school portfolio:

Your freelance portfolio should only contain the job you specialize in and want to continue accepting through client work.

The work may consist of a previous client's work or even personal work.

Have you ever heard someone say, "Dress for the job you want, not the one you have"?

Well, when it comes to your portfolio, you want to present work that lines up with the freelance jobs you want, not necessarily the projects you currently have.

Let's say you specialize in logo design:

If that's what you want to be known for, then you should only show logo projects in your freelance portfolio.

That will be what attracts and helps potential clients decide to go with you instead of another freelance designer whose portfolio could be all over the place.

6. Be transparent with your customers

As a freelancer, your business is just you running it from the inside out.

That's something you should be proud of, so don't hide behind a facade:

Be the name and face of your business, because your business is you.

From a customer perspective, if I were to hire you to provide a service, I would like to know who I am giving my money to.

So be sure to inject who you are into your brand. You can shape that however you want, but the key is to be nice.

Also, when a client is interested in working with you, be transparent when talking to them.

If you're only accepting part-time freelance job opportunities, let them know.

Otherwise, you could run into a situation where expectations are not aligned and conflicts arise as a result.

If they are hiring you, explain how your process works.

Show your interest in them and their business, then discuss what they can expect by working with you step by step.

Being transparent is not a weakness, it helps build trust and may be what seals the deal on a proposed project.

7. Write, write, write

This is the most important advice I can give you to take your freelance work to the next level:

And that is writing.

I don't care if you don't think you're a good writer.

Writing is the doorway to getting your name out there, getting customers to find you, and truly growing as an individual and a freelancer.

Personally, I don't think I'm a great writer, and you can only imagine how it felt to write a year ago.

It comes with practice.

Everything I have accomplished in the past year I owe to my writing.

Everything I do, whether it's a blog post, newsletter, book, video, or email to a client, it all starts with writing.

For a complete rundown of why writing is a must for your freelance work, I highly recommend watching this video from Sean McCabe:

It all starts with writing

Hopefully after reading this post, you will see Sean's video and be convinced that you need to start writing right away.

8. Focus on the now

Watch your feet so you don't stumble while looking at the end goal.

You know where you want to be one day, so focus on what you can do now to end up there.

Too many freelancers become obsessed with envying who they aspire to be.

If you want to have a reliable customer base, a product that can help supplement your income, or if you don't want to have to depend on just one customer for a living, what are you doing today to make that happen?

Make a daily to-do list with small tasks that you can easily complete at the end of the day.

Progress is progress.

And if you start taking one step at a time toward your long-term goals:

The sooner I get there.

9. Know your numbers

Many freelancers manage themselves as contractors when in reality they should see themselves as small businesses.

Just because you work from home doesn't mean you're not a business owner, and every good business owner should know your numbers.

Such as:

• Business income (How much do you need to earn per month to live?)

• Site traffic (where does it come from? What is your most popular content?)

• Link conversion rates and content interactivity (What calls to action are working? Which pages are not getting views and need to be removed entirely?)

• The amount of time you spend on certain types of business activities (and how much you are estimating and / or charging)

Knowing these numbers will shed light on the areas that work for you and the areas that need improvement.

For instance:

Take a look at your monthly income.

Find out where your business income is coming from (which clients, type of projects, passive income) and focus more on those areas that are producing the most results.

If you are consistently making $ 100 + a month selling products in your Creative Marketshop, consider producing more items to sell.

See where most of your traffic is coming from or what type of content is most popular, then do more of that.

Another example:

If you're getting a lot of traffic from a guest post you wrote, reach out and write another guest post.

10. Divide your income between taxes and savings

If you are serious about freelancing, start separating your income and savings.

For every dollar I earn related to the business, I divide it like this:

• 12% to the business (for business-related expenses)

• 16% to business taxes (this will save my ass when tax time comes)

• 12% to personal savings

• What is left over goes to my personal checking account for living expenses.

I'm not saying this is the way to manage and divide your finances, but it is what works for me.

The important thing here is to allocate a minimum of 16% of every dollar earned to taxes.

It's the same concept of an employer taking taxes off your paycheck.

Una vez que llegue el momento de pagar los impuestos, utilizará estos ahorros para pagar lo adeudado. (Recomiendo pagar trimestralmente, para que no reciba un pago grande en abril).

Desafortunadamente, esto sucede de vez en cuando.

Tuve un caso similar el mes pasado. La parte más divertida fue que él era mi propio cliente. Lo llevé a trabajar por cuenta propia. Trabajo completado, pagos hechos, todos estaban felices. Como una semana después, simplemente recuperaron el dinero. Le pregunto a mi cliente, dice

“No hice nada. Estaba bastante feliz, ¿por qué debería hacerlo? "

Le pregunto al personal autónomo y me dicen que "el método de pago del cliente no está aprobado, así que simplemente retiramos el dinero".

That?!? So why do you let milestones be created? They keep saying "ask your customer to verify / approve this and that, click here, send the id to

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Unfortunately, this happens from time to time.

I had a similar case last month. The funniest part was that he was my own client. I took him to self-employment. Work completed, payments made, everyone was happy. About a week later, they just got the money back. I ask my client, he says

"I did not do anything. I was quite happy, why should I? "

I ask the freelance staff and they tell me that "the customer's payment method is not approved, so we just withdraw the money."

What?!? Then why do you let the milestones to be created? They keep on saying “ask your client to verify/approve this and that, click here, send ID to this mail” etc. etc. My client was an old man. He was just so lazy to proceed. And I got bored and left it as is!


These companies do not get any responsibility and this is not specific to freelancer.com. In case of any dispute/rejection/issue with the payment process (PayPal, credit cards, banks etc.) they put all burden to their freelancers’ shoulders. International law is quite complicated and they know you are almost tied hand and foot.

I stated the same issue here: Onur Yılmaz's answer to What would you improve at freelance marketplaces likes upwork.com, workmarket.com, freelancer.com?


In your case, most probably there is an issue with client’s payment method. Try to reach your client, ask him to do the necessary approvals, insist on. Unfortunately, after the job is completed they just don’t care. Don’t wanna be pessimistic but I have experienced this twice and I couldn’t take money back in either case.

I think these issue will improve in the near future, as more people are becoming freelancers. But until then, I guess we have to live with it.

Good luck.

Freelancer is a completely scam site. Here's an example of one of the girls facing a harassing and disrespectful scene. The client had her do her on-call work and she was happy to have the job done. But, in the chat, he responded differently and avoided communication. He submitted multiple complaints to the Freelancer site, but the site took no action. Rather, they removed his review from their profile and kept his review on their site, resulting in losses for other projects. His abusive words were visible on his profile. The same boy had previously stalked another girl. The Freelancer site was kept th

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Freelancer is a complete scam site. Here is an example of one of the girls facing harassing and disrespectful scene. The client made her do the job on call and he was happy for finishing the work. But, on the chat, he responded differently and avoided communication. She put multiple complaints to the Freelancer site, but the site did not take any action. Rather they removed her review from his profile and kept his review on her site which gave her loss for further projects. His abusive words were visible on her profile. The same guy had previously harassed another girl. Freelancer site kept the withdrawal payment process of the girl profile on hold and did not pay to her later.
The client profile

The chat between the client and the girl

Here is the review left by him:

Here is the actual job profile:

Freelancer favors to the people who pay and is not beneficial to the free profiles. If you are here to earn then you have to first pay the amount to attract client. Freelancer has also reduced exam qualification time which is the paid one, because of this students cannot reach the target. Many students have to pay more amount to achieve the benefits of the exam. Pay for sponsorship too. You only get one bid per 3 days and most of the jobs posted are fake. People get free reviews by using own different accounts or exchanging with fellow freelancers. Once the client deactivated the account without doing the payment, then again you are at a loss. You can read many more reviews about the people complaining about how their withdrawal process was denied. While the freelancer shows the rules for not communicating outside the site, it does not remove the clients who ask to do the work and payment outside freelancer site.
Unfortunately, Freelancer site and many more freelancing sites are not helpful. They are turning into scammers. People need the job to earn but they end up paying lots of money to get one client. The freelance job you do, will not have any recognization in the main industry.
I will never recommend anyone to join Freelancer site.
It is the place for the ones who love scamming and fooling around.

1. DEMAND that the client be excluded from Freelance.
2. File a claim with whoever processes Freelancer payments
.
3. File a lawsuit against the offender.
4. Post notices on social media that you've done it and are likely to do it again.
5. Rescind the right to use your work.
6. Demand payment from anyone associated with him, or at least notify him of his clandestine dealings with you.
7. Demand that Freelancer meet your needs. If not, let everyone who works with Freelancer know that they don't skimp on their clients.
In short, make your life a living hell

Edit 1. Based on t

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1. DEMAND that the client be excluded from Freelance.
2. File a claim with whoever processes Freelancer payments
.
3. File a lawsuit against the offender.
4. Post notices on social media that you've done it and are likely to do it again.
5. Rescind the right to use your work.
6. Demand payment from anyone associated with him, or at least notify him of his clandestine dealings with you.
7. Demand that Freelancer meet your needs. If not, let everyone who works with Freelancer know that they don't skimp on their clients.
In short, make your life a living hell

Edit 1. Based on the responses I've gotten that Freelancer does very little to help its freelancers, I'm going to suggest you take your business elsewhere. Vote with your feet, let ''me know why, and they'll get the message.

Yes definitely..
I started without membership which gives you a limit of 8 bids,which is enough to get started..provided you smartly choose the projects to bid on.
Also writing good proposals attracts the employers to hire you.
You can povide links to other work which could show that you have required knowledge and experience for the project.

Don't forget to check the other bids and accordingly provide a competetive one..because bidding too low or too high reduces the chance of getting hired.

Few employers are looking for new freelancers, but be careful, they may be in the mood to get the job done.

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Yes, definitely ...
I started without being a member, which gives you a limit of 8 bids, which is enough to get started ... as long as you choose wisely the projects to bid on.
Writing good proposals also attracts employers to hire you.
You can provide links to other jobs that could show that you have required the knowledge and experience for the project.

Do not forget to check the other offers and consequently provide a competitive one ... because too low or too high a bid reduces the possibility of being hired.

Few Employers search for new freelancers ,but be cautious as they may be in a mood to get the work done and never pay you as you are new and don't fully know how things work on freelancer..
So,read FAQ ,get things clarified and again..

"YES" you can win projects on freelancer without membership..

http://Freelancer.com is totally fraud.

I am facing with account banned for one month and all of my money stuck by freelancer.com.

Reason: One of employer has reached out to freelancer.com after we deliver project to employer and employer complained that we didn’t worked on their project. We sent all proofs to http://freelancer.com and what they do is Close ticket without any reply. When I open chat support they say that they will get back to me over ticket and again closed without any reply.

They have even removed the chat history from case-related chats, where they said account suspension was ma

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http://Freelancer.com is a total fraud.

I am facing a banned account for a month and all my money blocked by freelancer.com.

Reason: One of the employers contacted freelancer.com after we handed over the project to the employer and the employer complained that we were not working on their project. We send all the tests to http://freelancer.com and what they do is Close ticket without response. When I open the chat support, they say that they will reply to me for the ticket and they will close again without any response.

Incluso han eliminado el historial de chat de los chats relacionados con casos, donde dijeron que la suspensión de la cuenta se cometió por error. NO CONFÍO MÁS EN http://FREELANCER.COM.

It will not serve any purpose by making complaint against the lawyer to the bar council where he is enrolled as an advocate nor by filling any case for recovery of the money paid as fee for the case. If he's not attending the court dates disengage his services and bring new advocate for your legal representation in the court proceedings.

Open a dispute. Explain the situation in detail.

freelancer.com customer service is slow and sloppy. But if you are able to prove that you have completed the job but your money is stuck in the system, they will make the transfer.

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